cici4d Privacy Policy

cici4d ("we", "us", "our", "Company") is committed to protecting the personal data of all individuals who interact with our platform, located at https://cici4d.lat. This Privacy Policy sets out in clear and transparent terms how cici4d collects, uses, stores, processes, and protects personal data submitted by or collected in relation to users ("you", "Player", "User") of our online casino, sports betting, and related gaming services.

This policy applies to all data processing activities carried out by cici4d in connection with your use of the Platform, whether you are a registered Account holder, a visitor browsing our website, or an individual communicating with our support team. It covers data processed through our website, live chat, email, and any other communication channel operated by cici4d.

By registering an Account, making a deposit, placing a bet, or otherwise using the cici4d Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

Throughout this Privacy Policy, the following terms shall carry the meanings set out below:

cici4d collects only the personal data that is necessary to provide our services, maintain account security, comply with applicable legal obligations, and improve the overall player experience. We do not collect excessive or irrelevant data.

3.1 Account Registration Data

When you register an Account on cici4d, we collect:

• Full legal name
• Date of birth (for age verification —21+ requirement)
• Email address
• Username and password (stored in encrypted form)
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru)
• Mobile phone number
• Preferred language

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and age verification requirements, we may collect:

• Malaysian identity card (MyKad) number and scanned copy
• Passport or other government-issued photo identification
• Proof of residential address (e.g., utility bill, bank statement)
• Selfie photograph for liveness verification
• Source-of-funds documentation where required for high-volume transactions

3.3 Financial & Transaction Data

In connection with your deposits and withdrawals via payment methods such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank PBe, Hong Leong Connect, and BTC/USDT, we collect:

• E-wallet account identifiers (phone number linked to wallet)
• Bank account number and bank name (for FPX and direct bank transfers)
• Transaction reference numbers, amounts, and timestamps
• Cryptocurrency wallet addresses (where applicable)

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent on the Platform, and clickstream data
• Session duration and login/logout timestamps
• Gameplay activity including bets placed, games accessed, and wager amounts

3.5 Communications Data

• Content of live chat conversations with our support team
• Email correspondence history
• WhatsApp message transcripts where provided voluntarily
• Feedback and survey responses

cici4d collects Personal Data through the following methods:

• Direct Submission: Information you provide when completing the registration form, submitting KYC documents, contacting support, or filling in account preferences.
• Automated Technical Collection: Data gathered automatically when you access and interact with the Platform, including through Cookies, web beacons, and server logs.
• Payment Processors: Transaction confirmation data shared by authorised payment partners such as FPX-connected financial institutions, Touch 'n Go, and cryptocurrency network confirmations.
• Third-Party Verification Services: Identity verification data returned by KYC service providers engaged by cici4d to validate document authenticity.
• Responsible Gambling Tools: Data generated when you set deposit limits, activate cool-off periods, or request self-exclusion through your Account settings or support channels.

cici4d processes your Personal Data for the following specific purposes:

cici4d processes your Personal Data one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and cici4d — including providing gaming services, processing payments, and maintaining your Account.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including age verification mandates, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• Legitimate Interests: Processing carried out for cici4d's legitimate business interests — including fraud detection, platform security, analytics, and responsible gambling monitoring — where these interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — most notably for direct marketing communications and the use of non-essential Cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

cici4d does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. However, we may share your data with the following categories of recipients strictly as required to operate our Platform and meet legal obligations:

• Payment Service Providers: Authorised payment processors including FPX-connected financial institutions (Maybank, CIMB, Public Bank, Hong Leong), e-wallet operators (Touch 'n Go, Boost, GrabPay, DuitNow), and cryptocurrency network infrastructure — solely for the purpose of facilitating your transactions.
• Identity Verification Partners: Third-party KYC and document verification services engaged to validate the authenticity of identity documents submitted by Players.
• Technology & Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on cici4d's behalf under strict data processing agreements and are prohibited from using your data for their own purposes.
• Game Content Providers: Licensed game studios and aggregators whose games are hosted on the cici4d Platform may receive anonymised gameplay and RTP audit data for quality assurance purposes.
• Legal & Regulatory Authorities: Government agencies, law enforcement bodies, or regulators where cici4d is required by law to disclose Personal Data — for example, in response to a lawful court order, anti-money laundering investigation, or formal regulatory inquiry.
• Professional Advisors: Lawyers, auditors, and compliance consultants engaged by cici4d who are bound by professional confidentiality obligations.

cici4d uses Cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytics data. By continuing to use the Platform, you consent to the use of Cookies as described below.

You may manage your Cookie preferences through your browser settings. Please note that disabling essential Cookies will prevent you from logging in or using key platform features.

cici4d retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account registration and for minimum of five (5) years following Account closure, in compliance with anti-money laundering and financial record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or Account closure, whichever is later.
• Transaction Records: Retained for a minimum of seven (7) years in accordance with standard financial compliance requirements applicable to Malaysian payment infrastructure transactions.
• Support Communications: Retained for up to three (3) years from the date of the last interaction to enable continuity of service and assist with dispute resolution.
• Analytics Data: Anonymised and aggregated usage data may be retained indefinitely as it cannot be used to identify individual users.

Upon expiry of the relevant retention period, Personal Data is securely deleted or anonymised using industry-standard methods.

cici4d implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS / SSL): All data transmitted between your device and the cici4d Platform is encrypted using 256-bit TLS encryption, consistent with industry best practice for financial services platforms.
• Password Hashing: Account passwords are stored exclusively in hashed, salted format using a cryptographically secure algorithm. cici4d staff cannot read or retrieve your password in plain text.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Internal staff with access to sensitive data undergo regular security training and background checks.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their Accounts for an additional layer of login security.
• Intrusion Detection & Monitoring: Real-time automated monitoring systems are in place to detect suspicious login activity, unusual transaction patterns, and potential security breaches.
• Regular Security Audits: Third-party security assessments are conducted periodically to identify and remediate vulnerabilities in our platform infrastructure.

Subject to applicable law, you have the following rights with respect to your Personal Data held by cici4d. To exercise any of these rights, please contact our Data Protection team as described in Section 15.

The cici4d Platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If cici4d becomes aware that Personal Data has been inadvertently collected from an underage individual, we will take immediate steps to delete that data and close the associated Account.

Parents and guardians who believe their child may have accessed the cici4d Platform or submitted personal information are urged to contact our support team immediately so that the matter can be addressed without delay.

The cici4d Platform may reference or interface with third-party services, including payment processors and game content providers. These third parties operate under their own privacy policies and data handling practices, which are independent of this Privacy Policy.

cici4d is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any payment provider (such as Touch 'n Go eWallet, Maybank, or CIMB) that you use in connection with yourici4d Account, as those providers operate as independent data controllers for the data you submit directly to them.

cici4d reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, business practices, or platform functionality. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Material changes to this Privacy Policy — particularly those that affect how we process your data in a manner that is less protective than the previous version — will be communicated to registered Players via email notification to the address associated with their Account, and by prominent notice on the Platform, at least fourteen (14) days prior to the change taking effect.

Continued use of the cici4d Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should contact us to close your Account.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact cici4d through any of the following channels:

• Data Privacy Email: [email protected] — please include "Privacy Request" in the subject line for prompt routing to our data protection team.
• Live Chat: Available24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin Chinese. Live chat is the recommended channel for urgent account security or data concerns.
• WhatsApp: Available 24/7 — accessible through the support widget on the Platform. Please do not share sensitive documents over WhatsApp; use email instead for document-related requests.

We take all privacy-related communications seriously. Our standard response time for formal data rights requests is 5 business days for acknowledgement and up to 30 calendar days for full resolution. cici4d does not charge a fee for processing legitimate data rights requests.